UK
Landlines are quickly becoming a thing of the past in London, as more and more people are opting for modern and flexible solutions like Voice over Internet Protocol (VoIP) services. Here are a few reasons why:
In conclusion, with its cost-effectiveness, flexibility, advanced features, scalability, and reliability, it's clear to see that VoIP is quickly becoming the preferred choice for communication, making traditional landlines a thing of the past.
If you want to keep your landline, have a look at some of the most commonly used Voice over Internet Protocol (VoIP) providers in London:
These are just a few of the many VoIP providers available, and it's important to consider factors such as cost, features, reliability, and user-friendliness, to find the best solution for your needs.
There are several options for streaming TV channels via fibre.
It's worth noting that some of these options may require an additional subscription
Optyx Broadband operates on Open Infra’s Open Access Fibre network. Open Infra provides the fibre connections to homes and businesses, while different ISPs can offer their own services, packages, and pricing to customers. This allows customers to choose from a variety of internet service providers, and provides increased competition among ISPs.
The goal of Open Access Fiber is to create a more competitive market for internet services, increase broadband availability and affordability, and promote innovation and investment in fibre optic technology. In contrast, closed or proprietary fibre networks are owned and operated by a single ISP, which controls access to the network and limits customer choice for internet services.Please contact our customer service team at customerservice@optyxbroadband.com to see if you have access to Optyx Broadband’s services via an Open Access Fibre network in your neighbourhood.
With a direct connection to your router via an Ethernet cable, we can guarantee the speed you pay for.
Wi-Fi connections can be affected by interference from other devices, distance from the router, and physical barriers like walls, which can slow down the connection speed. With an Ethernet cable, the connection is more direct and has less interference, so we can ensure a consistent and reliable speed.
Full fibre refers to an internet connection that is made up of 100% optical fibres, providing high-speed and reliable broadband. Unlike traditional broadband, which uses a mixture of fibres and copper cables, full fibre delivers data at speeds far beyond what's possible with a copper-based connection. This means faster download and upload speeds, improved connectivity, and a more consistent and reliable internet experience. Full fibre is the future of broadband, offering the capacity to support high-bandwidth applications like online gaming, 4K video streaming, and virtual reality, with minimal lag and buffering. Invest in full fibre and enjoy lightning-fast broadband speeds that keep up with the demands of today's digital world.
The fibre box (or ONT, service distributor, fibre modem, dear child has many names...) is the connection between the fibre and the network in your home. The probability that there’s something wrong with the fibre or that the fibre box is broken is very slim, so if you experience problems with the speed, there is a high chance that there is something else that affects the speed.
On your ONT there will also be a service address that you need to provide to us if you are going to make an error report.
There is rarely a fault with the fibre or fibre box, so make sure you check carefully as above before you report a fault. If you checked carefully and it didn't help then contact us via email customerservice@optyxbroadband.com or phone 0808 175 0842 . We will want to know the following:
NOTE It is very rare for there to be a failure in the fibre connection if the internet is slow. Poor speed in almost all cases is due to problems locally with you. Therefore, test the below carefully before reporting an error.
Test your speed by visiting www.speedtest.net, and pressing Start Measurement. You should normally get at least 70% of the speed you ordered.
The speed is usually stated as eg 250/100 which then means 250 Mb / s when downloading (e.g. open a web page or watch Netflix) and 100 Mb / s upload (e.g. upload images to Instagram).
If you get less than 70% of the speed you ordered, follow these steps:
The LAN light is not lit at all even though the cable is plugged into the LAN port
Your computer does not have connection with the fibre box. Change the cable and also try with another computer if it does not help.
OK speed directly from the fibre box but bad when connecting via router
Cat 5 = 100 mbit
Cat 5e = 1000 mbit
Cat 6 = 1000 mbit
Cat 6E = 1000 mbit
Cat 6A = 10 gbit = 10 000 mbit
Cat 7 = 10 gbit = 10 000 mbit (Next level transmission frequency)
First mesh needs to be close to your router (4–7 meters) Second 4-7 meters from first. The remaining mesh units do not need to be as close together.
Example:
House 4–6 rooms: 2 mesh units
House 6–10 rooms: 4 mesh units
Town house: 1 mesh unit / floor
There are a few factors that play into how good of an experience you get. We never just talk about coverage as by definition it only means that you get in touch with the router and do not say anything about what speed you achieve. We usually use the term performance instead as it is a combination of coverage and speed.
The vast majority of routers available on the market have two different frequency bands, 2.4GHz and 5GHz. The fact that there are different frequency bands allows you to relieve the wireless network so that things that do not need high speed connect to the right frequency.
There is also a function called MU-MIMO (Multiple Users-Multiple In Multiple Out) on this router, in simple terms it is a technology that allows the router to maintain the same quality of connection to several devices at the same time, such as mobiles, laptops and tablets. If you do not have this function on the router, the performance will go down for each device that you have connected.
There is another feature on the router that makes use of the home's natural conditions such as walls, mirrors and doors as these reflect signals. That feature is called Beamforming.
When installing a router, location is important, strive to place it as centrally as possible. If the home is large, there may be a need for one or more access points. If the access point is placed one floor up, try to place the access point as directly above the router as possible for the best signal. Optyx access point has LED lights that provide information about the signal strength.
There are some things that are generally present in all our homes that do not favour the possibility of the Wi-Fi signal. Refrigerators and freezers interfere with wi-fi signals so pay attention to where they are in the home. Mirror walls are great for reflecting signals but allow in a room behind the mirror the signal to be negatively affected.
Older Wi-Fi devices can ruin other devices, such as an old printer.
You can use any of the available outlets. "Free seating".
We recommend that you always connect a router to the fibre box, and then connect other devices to the router. To one router you can connect basically unlimited numbers of devices.
The number of devices that you can connect directly to the fibre box depends on how many IP addresses we give you. Normally we only give you one IP address, meaning that you can only connect one device directly to the fibre box.
All the ports on the fibre box are open.
If your game is not working, first make sure you have an internet connection. If it still doesn't work, it depends on the router you're using. The fibre box does not block anything.
If you feel that your internet is not working optimally or below your expectations, go to the following guide: My internet is too slow.
Use the needle for the small hole (This will clear the memory. Your router's name and password will return to the original) You will find the username and password at the back of the router.